On this page, you will find an introduction to the basic processes that make OGX what it is. If you are looking for oGT and oGV resources, please follow one of the buttons below.
Welcome! if you're a member or team leader of Outgoing Exchange, welcome to one of the most challenging but rewarding experiences you'll have in your university career. To become successful, you will need to communicate internally with your LC and LCs abroad, and with externals on a daily basis. You will also track and manage your customer's progress using a variety of systems, and use creativity and rapport in your sales tactics. Outgoing Exchange is about connecting students with AIESEC opportunities around the world, and helping them through the AIESEC Customer Flow so they can develop their leadership qualities. But it's also about changing the world by making youth aware of global issues and actually taking actions to solve them, one community at a time.
WOW! So how do I begin?
Let's The Customer Flow is divided into 4 stages: Attraction Consideration Value Delivery Brand Advocacy Our customers make their way through these 4 stages as they experience our product. It is our job as EP managers and LCVP OGX's to facilitate a great customer flow and manage the operations necessary to get EPs from one stage to another.
When a young person first hears about AIESEC, whether through a poster or open booth, their 'customer journey' begins. The customer journey is a sequence of touchpoints and activities where customers will see, hear, and interact with AIESEC from the very beginning, which is when they learn about AIESEC, to the very end, when they return from their exchange and potentially become brand ambassadors. In the link provided above, there are